Terms & Conditions
Happy House Cleaning Services
Thank you for choosing Happy House Cleaning Services. Our goal is simple: to provide
reliable, high-quality cleaning services that leave your home or workplace fresh,
clean and ready to enjoy.
By booking a service with Happy House Cleaning Services (“Happy House”, “we”, “our”,
“us”), you agree to the following Terms & Conditions.
Services can be booked via phone, email, social media, online forms, or through our website.
All bookings are subject to availability and confirmation by Happy House.
Recurring services (weekly, fortnightly or monthly) are scheduled in advance and reserved
exclusively for our regular clients.
The scope of work will be based on the service selected, quote provided, or service agreement
accepted by the client.
Our standard housekeeping services may include:
Kitchen cleaning
Bathroom cleaning and sanitisation
Dusting accessible surfaces
Vacuuming and mopping floors
Rubbish removal
General tidying
Additional services may be available upon request and may incur additional charges. Examples
include:
Inside oven cleaning
Inside fridge cleaning
Window cleaning
Bed linen changes
Interior cupboard or pantry organisation
Steam cleaning
Pressure cleaning
Please note: Any work outside the agreed scope must be approved before commencement.
Our pricing is based on the service requested, property size, condition, frequency, and scope of
work.
Invoices are payable within the payment terms stated on the invoice unless otherwise agreed. We
accept payment via:
Bank transfer
Credit or debit card
Other approved payment methods
Late payments may incur administrative fees and may result in the suspension of future services
until the account is brought up to date.
We understand that plans change. To help us manage our schedule and team availability, we
kindly ask for at least 24 hours’ notice for cancellations or rescheduling requests.
Where less than 24 hours’ notice is provided, the following fees may apply:
Scenario Fee
Less than 24 hours’ notice Up to 50% of the scheduled service
fee
Cleaner on-site and service cancelled or access
unavailable
Up to 100% of the scheduled service
fee
We always aim to be fair and reasonable and may waive fees at our discretion.
Clients are responsible for ensuring our team has safe and timely access to the property. This may
include providing:
Keys or access codes
Building access instructions
Parking information
If our team is unable to access the property at the scheduled time, a lockout or call-out fee may
apply.
We take pride in our work and stand behind the quality of our services.
If you are not satisfied with any aspect of your clean, please notify us within 12 hours of
service completion.
Where appropriate, we will return to address the concern at no additional cost.
This guarantee does not apply to services outside the agreed scope or issues resulting from
normal wear and tear.
We love pets and are always happy to meet them. For the safety of our team, your pets, and your
property, we ask that clients inform us of any animals that:
May become stressed during cleaning
Are protective or reactive
May escape when doors are opened
Clients must also notify us of any hazards or conditions that could affect the safe delivery of our
services.
Happy House Cleaning Services maintains appropriate Public Liability Insurance. While we take
every reasonable precaution, we are not responsible for:
Pre-existing damage
Normal wear and tear
Items not securely fixed or installed
Damage caused by faulty fixtures or fittings
Any concerns or damage claims must be reported within 12 hours of service completion.
We reserve the right to refuse or discontinue services where conditions are considered unsafe,
hazardous, abusive, or inappropriate for our team. This includes but is not limited to:
Unsafe access conditions
Biohazards
Aggressive behaviour
Illegal activity
For safety reasons, our team does not:
Work at heights above 1.5 metres without approved equipment
Move excessively heavy furniture or appliances
Handle hazardous substances
Undertake electrical, plumbing, maintenance, or repair work
We respect your privacy. Any personal information collected through bookings, enquiries, or
service agreements will be used solely for the purpose of delivering our services and
communicating with you.
We do not sell or share client information with third parties except where required by law or
necessary to provide our services.
Happy House Cleaning Services reserves the right to update these Terms & Conditions from time
to time.
Any updates will be published on our website and become effective immediately upon
publication.
Continued use of our services constitutes acceptance of the updated Terms & Conditions.
Happy House Cleaning Services
“Cleaning with care” Your Home Deserves a Smile
